Opinion
In Wrestling, The Customer Is Not Always Right
It’s not anti-passion, anti-talent, or anti-fan. It’s just pro-common sense.

After delivering a strong, and at times over-analyzed message about passion, Jared Ganem is back with a look at the unique customer wrestling has, and how the customer is not always right.
Apparently there was a lot of noise being made about last weeks article, where I said the notion of “Passion” in it’s current form is actually holding a lot of really talented guys back.
In my estimation, a lot of that backlash was from people who actually just read the title, and might have missed the core of the message.
That core of the message being:
“Passion, meaning love for the business, is great. Passion, meaning sacrificing your life, career, health, and well being, for the sake of this business, while you WAIT for an opportunity, without ever taking action on your own – is NOT great.”
Seems like such common sense, doesn’t it?
There’s this weird notion where somehow suffering got linked up with “winning the prize.” Have people had to make some sacrifices on the way to the top? Meaning tough decisions? Meaning time away from their families? Dealing with injuries? Dealing with the uncertainty of not knowing if their dream was going to work out or not? Absolutely. And the people who see it through to the other side ARE passionate, and earned their spots.
It’s another thing ENTIRELY – and I speak from a talent consultant perspective, I’ve spoken one on one with hundreds of talent – who say, “I’ve quit my job, I have no money, I’m about to go broke, my car is being repossessed, I have no idea what I’m going to do, but I LOVE THIS BUSINESS so much, why isn’t anyone discovering me?!”
And then I ask the question, “Well, what are you doing to be discovered, are you sending emails out? Are you contacting people?”
“Well… no… but I had a really good match this past weekend locally. Eventually I’ve GOT to get an opportunity, right?”
And it NEVER works out like that. There’s never a magical glowing contract that appears magically.
I went to a seminar one time, the person in charge of the seminar was a high ranking Impact Wrestling official.
He goes: “Who here wants to make it?” Everyone raises their hands. He goes, “Who here has emailed, contacted, or made some sort of attempt to get booked at a bigger company in the past 6 months other than this seminar?” And all the hands go down. He goes, “…. I’m happy you’re here… but otherwise, how are you expecting us to find you?”
So my point of the whole last article was:
“Positive thinking, passion for this business, is great – but positive thinking and passion for this business is NOT enough on its own. It HAS GOT to be combined with strategy and action.”
And when I put that article out last week, it made a lot of noise.
But the interesting thing is it wasn’t the WRESTLERS who were upset.
As a matter of fact, a lot of the wrestlers, especially those at the higher levels, or people in former office positions, applauded the message and said it was 100% spot on.
The people who were MOST upset were the casual, internet Facebook fans.
Now I feel confident that me and you can talk about this today, because as a reader of The Chairshot, you’ve already qualified as not just your average run of the mill Facebook fan. You often times choose to follow the site’s motto of Always Use Your Head. So I feel we can have a little bit more of a real, yet friendly conversation. Is that fair?
Now the casual Facebook fan took that to mean, “Jared is saying PASSION for the business is BAD.” Which they automatically in their mind assumes I want wrestlers who AREN’T passionate, in it for the money, don’t care either way, that type of person.
That’s not what I was saying AT ALL. What I’m saying is I’m tired of seeing these passionate, well meaning men and women in this business suffer in careers that aren’t serving them just because they’re WAITING for opportunity instead of taking it. I want them all to do really well!
And then it struck me – The customer is not always right.
I know – “2 for 2, Jared, you’re really winning us over here. First, Passion is wrong, and now, the wrestling customers aren’t right.”
Stick with me – because this is about to come into focus.
There was a movie, the name of it escapes me right now, but there was a portion of it about business and taking an audience survey.
In the movie, the person in charge of taking the survey says this, and it always stuck out:
“When surveying an audience, the 1’s through 5’s are never going to be happy with anything you do. The 10s are great, they’re your biggest fans. So appreciate them. But when you’re looking for true, honest feedback, look for the 8’s and 9’s. They’re the ones who enjoy what you’re doing, but are smart enough to know it could be better, and their feedback is going to be valuable for you to grow.”
That always stood out to me, and it got me thinking about the wrestling business.
Wrestling, at least on a WWE level, is geared towards a general audience. Those are your 8’s, 9’s and 10’s.
But then you have this large, vocal minority of fans, who are literally upset at everything. Every booking decision, every time their certain favorite isn’t used the exact way. Every time their opinion isn’t met in the way they expect it to be met.
Imagine watching a movie, and every audience member in attendance yelling, screaming, and complaining online about the movie, because the director didn’t write the movie the way THEY personally expected the movie to be written as they were watching it?
In some ways, that’s the Facebook wrestling fan.
And that’s why I tell people – listen to your audience, but be careful who you listen to. You’ve got to listen to the 8’s and 9’s and appreciate the 10’s. The 1-5’s are going to be miserable no matter what.”
It’s so funny – people say, The Customer Is Always Right. Then they also say Forget The Haters. So what do you do when a vocal minority of customers are the haters? Exactly what I said above.
You CAN’T always listen to the internet. It’s a fickle beast. They change their minds so fast, the trends change so fast, and at times I’m not sure they really know deep down what they really want.
Take this whole Roman Reigns incident for example.
By the way – I have always liked Roman Reigns, you can check my first article on The Chairshot to prove I’ve always liked him – and I’ve never used him in any type of political way. So this is coming from a pure place. I really hope as a human being he does well and he battles this Leukemia thing successfully. It’s happened in my family and I understand the implications.
Here’s the thing of it, and here’s why I’m very reluctant to tell guys, “Listen to the internet fans for advice.”
The lower level internet fan, that hated Roman Reigns with a passion, goes to suddenly loving him when tragedy hits. Total 180. Which I agree- they should respect the guy – but my question is, what changed? How can they go from legitimately HATING him, calling for his head, saying he sucks and should be fired, to suddenly LOVING him out of the other side of their mouth?
Then the next stage after that, some of these same people go on to suddenly love him so much they’re selling bootleg “Get Well T-Shirts” for profit!
This is why you don’t listen to the internet’s opinion as to how you should do your life and career.
What do they actually stand for?
The lower level internet fans, their words and opinions are cheap because there’s nothing behind it. The proof that there’s nothing behind it is they change with the wind.
I tell talent:
- You are the performer…
- You’ve got to take into account general preferences to give the real audience what they want…
- Otherwise, never let them dictate to you who you should be, how you should behave, or what you should become…
- Listen to the 7’s 8’s and 9’s…
- The 1 – 5’s, they change so quickly they’ll leave you broken…
- You must develop the certainty in yourself as a performer first.
The 1-5’s, They’re the vocal critics who sit in the stands to tear you down for no reason, who never had the guts to step up. They hate you because they hate themselves. The only audience you have to worry about is the audience who is sincere in appreciating what you do. If THEY want changes, those are the only fans you aim to please.
I’m not anti-passion, anti-talent, or anti-fan. I’m just pro-common sense, and guys being successful with the least amount of unnecessary suffering possible.
If you’re interested in learning more, check us out on our free Facebook group for talent and for daily memes, posts, quotes, vidoes, etc, check out @InnerSquaredCircleon Instagram now!
About Chairshot Radio Network
Launched in 2017, the Chairshot Radio Network presents you with the best in sports, entertainment, and sports entertainment. Wrestling and wrestling crossover podcasts + the most interesting content + the most engaging hosts = the most entertaining podcasts you’ll find!
MONDAY - Bandwagon Nerds (entertainment & popular culture)
TUESDAY - Musical Chairs (music) / Hockey Talk (NHL)
WEDNESDAY - The Greg DeMarco Show (wrestling)
THURSDAY - Keeping the news ridiculous... The Oddity / Chairshot NFL (NFL)
FRIDAY - DWI Podcast (Drunk Wrestling Intellect)
SATURDAY - The Mindless Wrestling Podcast
SUNDAY - The Front and Center Sports Podcast
CHAIRSHOT RADIO NETWORK PODCAST SPECIALS
Attitude Of Aggression Podcast & The Big Five Project (chronologically exploring WWE's PPV/PLE history)
TheChairshot.com PRESENTS...IMMEDIATE POST WWE PLE REACTIONS w/ DJ(Mindless), Tunney(DWI) & Friends
Patrick O'Dowd's 5X5
Classic POD is WAR
Chairshot Radio Network Your home for the hardest hitting podcasts... Sports, Entertainment and Sports Entertainment!
Powered by RedCircle
Let us know what you think on social media @ChairshotMedia and always remember to use the hashtag #UseYourHead!
Opinion
Chairshot Staff Picks: Money In The Bank
Extra, extra read all about it… Chairshot Staff picks are in!!!

Sing it with me… money money money money moneeeeeeeeeyeeeeee… everybody’s got a price! MONEY IN THE BANK is here!!! How money will our staff picks be?!?
- AJ – Roxanne Perez
- Andrew – Stephanie Vaquer – *Bubba Sparxxx Impression* I don’t tell stories, I let them tell theyself.
- Dave – Guilia – A stacked field but I just like her here.
- DJ – Naomi
- DPP – Roxanne Perez
- Jason – Alexa Bliss
- Patrick – Roxanne Perez
- Rey – Naomi – If Naomi loses, we riot!
- Rob – Naomi
- Greg – Alexa Bliss – Bliss has had huge reactions since returning and is moving a ton of merch. While I can see them wanting to build Roxanne Perez, Giulia, or Stephanie Vaquer, I think Alexa Bliss.
Tunney’s Take: Rhea Ripley – I’ll make my case short and sweet… Mami in the Bank! You can’t leave that money on the table.
Chairshot Pick – Tie – Naomi 3 & Roxanne Perez 3 (Alexa Bliss 2, Giulia 1, Rhea Ripley 1, Stephanie Vaquer 1)
- AJ – LA Knight
- Andrew – El Grande Americano – Feels correct given his push and the fact he’s over.
- Dave – Seth Rollins – Got to push that new faction.
- DJ – LA Knight
- DPP – El Grande Americano
- Jason – LA Knight
- Patrick – Solo Sikoa
- Rey – LA Knight – Looks like another push, and he does have history with Cena.
- Rob – Solo Sikoa
- Greg – Seth Rollins – This company is extremely high in the El Grande Americano gimmick, but this match comes down to Seth Rollins or LA Knight. Given the Rollins storyline, it’s his briefcase to win.
Tunney’s Take: El Grande Americano – Picture this: Chad Gable wins the AAA Mega Championship and El Grande Americano wins MITB! WHAT A SATURDAY in LA!!!
Chairshot Pick – LA Knight 4 (El Grande Americano 3, Seth Rollins 2, Solo Sikoa 2)
- AJ – Becky Lynch – Sadly
- Andrew – Becky Lynch – I still don’t care about Lyra.
- Dave – Lyra Valkyria – Starting to warm up to her and Becky has a lot to do with that.
- DJ – Lyra Valkyria
- DPP – Becky Lynch
- Jason – Becky Lynch
- Patrick – Lyra Valkyria
- Rey – Becky Lynch – Put some fire on the Irish Beef.
- Rob – Becky Lynch
- Greg – Becky Lynch – I don’t think you do a rematch here just to have Becky lose again. Unless Bayley shows up to help Lyra.
Tunney’s Take: Becky Lynch – A big part of me feels that winning this title checks off a major box for Becks in her HOF career.
Chairshot Pick – Becky Lynch 8-3
- AJ – Cena & Paul
- Andrew – Rhodes & Uso – Easy way for Cena to lose without eating the pinfall.
- Dave – Rhodes & Uso – Get the QB back on the winning track.
- DJ – Rhodes & Uso
- DPP – Rhodes & Uso
- Jason – Cena & Paul
- Patrick – Cena & Paul
- Rey – Rhodes & Uso – Heels usually lose these kinds of matches. Logan takes the pin.
- Rob – Cena & Paul
- Greg – Rhodes & Uso – I hope Jey isn’t an afterthought here like Cody was last fall when he was paired up with Roman. I think Cody pins Cena to set up Cody-Cena 2 at SummerSlam.
Tunney’s Take: Cena & Paul – I don’t think Cena is involved in another loss until he loses the WWE Championship. I also think Logan Paul is NOT done trying to capture Jey Uso’s World Heavyweight Championship. …Travis Scott in the house?
Chairshot Pick – 6-5 Rhodes & Uso
In closing I want to thank everyone on the panel for participating with their picks! You can follow each prognosticator/podcaster on X @ the handles below. We all enjoy Pro Wrestling so remember three things… be respectful of others, comparison is the thief of joy and HAVE FUN!
- AJ – @PhenomenalAJB
- Andrew – @IWCWarChief
- Dave – @AttitudeAgg
- DJ – @TheMindlessPod
- DPP – @itsmeDPP
- Jason – @JediFett
- Patrick – @WrestlngRealist
- Rey – @itsreycash
- Rob – @rbonne1
- Greg – @gregdemarco44
- PC – @PCTunney
- TheChairshot.com – @ChairshotMedia
prowrestlingtees.com/TheChairshot – a PLETHORA of GREAT designs…MAKES A GREAT GIFT!
About Chairshot Radio Network
Launched in 2017, the Chairshot Radio Network presents you with the best in sports, entertainment, and sports entertainment. Wrestling and wrestling crossover podcasts + the most interesting content + the most engaging hosts = the most entertaining podcasts you’ll find!
MONDAY – Bandwagon Nerds (entertainment & popular culture)
TUESDAY – 4 Corners Podcast (sports)
WEDNESDAY – The Greg DeMarco Show (wrestling)
THURSDAY – POD is WAR (Los Tres Friends)
FRIDAY – DWI Podcast (Drunk Wrestling Intellect)
SATURDAY – The Mindless Wrestling Podcast
SUNDAY – Keeping the news ridiculous… The Oddity / The Front and Center Sports Podcast
CHAIRSHOT RADIO NETWORK PODCAST SPECIALS
Attitude Of Aggression Podcast & The Big Five Project (chronologically exploring WWE’s PPV/PLE history)
TheChairshot.com PRESENTS…IMMEDIATE POST WWE PLE REACTIONS w/ DJ(Mindless), Tunney(DWI) & Friends
Patrick O’Dowd’s 5X5
Classic POD is WAR
Chairshot Radio Network
Your home for the hardest hitting podcasts… Sports, Entertainment and Sports Entertainment!
Listen on your favorite platform!
iTunes | iHeart Radio | Google Play | Spotify
Listen, like, subscribe, and share!
About Chairshot Radio Network
Launched in 2017, the Chairshot Radio Network presents you with the best in sports, entertainment, and sports entertainment. Wrestling and wrestling crossover podcasts + the most interesting content + the most engaging hosts = the most entertaining podcasts you’ll find!
MONDAY - Bandwagon Nerds (entertainment & popular culture)
TUESDAY - Musical Chairs (music) / Hockey Talk (NHL)
WEDNESDAY - The Greg DeMarco Show (wrestling)
THURSDAY - Keeping the news ridiculous... The Oddity / Chairshot NFL (NFL)
FRIDAY - DWI Podcast (Drunk Wrestling Intellect)
SATURDAY - The Mindless Wrestling Podcast
SUNDAY - The Front and Center Sports Podcast
CHAIRSHOT RADIO NETWORK PODCAST SPECIALS
Attitude Of Aggression Podcast & The Big Five Project (chronologically exploring WWE's PPV/PLE history)
TheChairshot.com PRESENTS...IMMEDIATE POST WWE PLE REACTIONS w/ DJ(Mindless), Tunney(DWI) & Friends
Patrick O'Dowd's 5X5
Classic POD is WAR
Chairshot Radio Network Your home for the hardest hitting podcasts... Sports, Entertainment and Sports Entertainment!
Powered by RedCircle
Let us know what you think on social media @ChairshotMedia and always remember to use the hashtag #UseYourHead!

May is upon us and with that, so is Backlash from St. Louis! What does the first PLE after WrestleMania have in store for the WWE Universe? Let’s see if the Chairshot Staff can properly interpret the crystal ball of rasslin’ future.
- AJ – Pat MacAfee – Gunther has to start losing control and who better than an announcer.
- Andrew – Pat MacAfee – Goldberg getting involved does seem correct here.
- Dave – Gunther – He’s not losing to a broadcaster.
- DJ – Gunther – Pat is sent to the shadow realm until football season is over.
- DPP – Gunther – Post match beat down leads to Pat time off.
- Jason – Gunther – One massive spot and or bump from Pat.
- Patrick – Gunther
- Rey – Gunther – RIP MacAfee, t’was a good life.
- Rob – Gunther
- Greg – Pat MacAfee – Why? Goooooldbeeerrrrrgggggg!
Tunney’s Take: Gunther – Seems like the right pick here. Pat may be getting some time off and Gunther needs more heat.
Chairshot Pick – GUNTHER 8-3
- AJ – Lyra Valkyria – Becky’s hopefully putting her over, still mad about Dakota.
- Andrew – Becky Lynch – I have no real interest in Lyra currently.
- Dave – Becky Lynch – Lyra is boring AF!
- DJ – Lyra Valkyria – Bayley interferes.
- DPP – Becky Lynch – Becky cheats and steals the title.
- Jason – Lyra Valkyria – Bayley costs Becks.
- Patrick – Becky Lynch
- Rey – Becky Lynch – Story needs to jump up a bit, Becky Charlotte’s Lyra.
- Rob – Lyra Valkyria
- Greg – Becky Lynch – It’s been fun, Lyra. (It kinda hasn’t)
Tunney’s Take: Lyra Valkyria – Bayley’s interference should set up some type of program with Becky as we head towards Summer(Slam).
Chairshot Pick – BECKY LYNCH 6-5
- AJ – Jacob Fatu – Great way to put him over w/ two former WHCs and LA Knight.
- Andrew – Jacob Fatu – He’s Jacob Fatu!
- Dave – Jacob Fatu – Too soon to pull the belt off him.
- DJ – Jacob Fatu – Priest and LA can’t decide who’s is bigger.
- DPP – Jacob Fatu – Your hardcore match, tables and chairs involved.
- Jason – Jacob Fatu – The Champ retains due to or in spite of Solo.
- Patrick – Jacob Fatu
- Rey – Jacob Fatu – All gas. No brakes. Ain’t losing.
- Rob – Jacob Fatu
- Greg – Jacob Fatu – Someone from The Samoan Dynasty ain’t winning a title just to drop it.
Tunney’s Take: Jacob Fatu – Uncle Mo is on Fatu’s side and other than Knight, I don’t see Drew or Priest holding the US title in the current circumstances of this title’s landscape.
Chairshot Pick – JACOB FATU 11-0
- AJ – Dominic Mysterio – Judgement Day shenanigans just leading up to Finn turning on Dom later.
- Andrew – Penta – Dom’s fine having a short reign, could also work for pushing AAA.
- Dave – Dominic Mysterio – He’s probably more over than Penta.
- DJ – Dominic Mysterio – Dirty Dom takes home the gold and the girl.
- DPP – Dominic Mysterio – Big Head helps Dom pull out the win.
- Jason – Dominic Mysterio – By hook and crook.
- Patrick – Dominic Mysterio
- Rey – Dominic Mysterio – Latino Heat keeps burning. Finn gets closer to the edge.
- Rob – Dominic Mysterio
- Greg – Dominic Mysterio – Someone from The Guerrero Dynasty ain’t winning a title just to drop it.
Tunney’s Take: Dominic Mysterio – That belt looks good with the king of chicken tendys. I can see Penta and Rey reforming as a tag team sooner than later.
Chairshot Pick – DOMINIC MYSTERIO 10-1
- AJ – John Cena – Why? Cena wins, lol.
- Andrew – John Cena – Shenanigans ensue so it’s not a clean win.
- Dave – John Cena – The last time is now.
- DJ – John Cena – Randy hears voices telling him he needs an Attitude Adjustment.
- DPP – John Cena – Cena tries to cheat but the ref doesn’t call for a DQ.
- Jason – John Cena – Nefarious means, Randy not ready for Evil John Cena.
- Patrick – John Cena
- Rey – John Cena – Cena just counting down the dates. Should be fun though.
- Rob – John Cena
- Greg – John Cena – You know they want Cody to be the hero in the end.
Tunney’s Take: Randy Orton – Once upon a time Randy got himself intentionally disqualified and it cost John. Saturday, history repeats itself with a 180-degree twist. Cena retains via Orton DQ victory. This time, Travis Scott’s appearance takes care of that task.
Chairshot Pick – JOHN CENA 10-1
In closing I want to thank everyone on the panel for participating with their picks! You can follow each prognosticator/podcaster on X @ the handles below. We all enjoy Pro Wrestling so remember three things… be respectful of others, comparison is the thief of joy and HAVE FUN!
- AJ – @PhenomenalAJB
- Andrew – @IWCWarChief
- Dave – @AttitudeAgg
- DJ – @TheMindlessPod
- DPP – @itsmeDPP
- Jason – @JediFett
- Patrick – @WrestlngRealist
- Rey – @itsreycash
- Rob – @rbonne1
- Greg – @gregdemarco44
- PC – @PCTunney
- TheChairshot.com – @ChairshotMedia
prowrestlingtees.com/TheChairshot – a PLETHORA of GREAT designs…MAKES A GREAT GIFT!
About Chairshot Radio Network
Launched in 2017, the Chairshot Radio Network presents you with the best in sports, entertainment, and sports entertainment. Wrestling and wrestling crossover podcasts + the most interesting content + the most engaging hosts = the most entertaining podcasts you’ll find!
MONDAY – Bandwagon Nerds (entertainment & popular culture)
TUESDAY – 4 Corners Podcast (sports)
WEDNESDAY – The Greg DeMarco Show (wrestling)
THURSDAY – POD is WAR (Los Tres Friends)
FRIDAY – DWI Podcast (Drunk Wrestling Intellect)
SATURDAY – The Mindless Wrestling Podcast
SUNDAY – Keeping the news ridiculous… The Oddity / The Front and Center Sports Podcast
CHAIRSHOT RADIO NETWORK PODCAST SPECIALS
Attitude Of Aggression Podcast & The Big Five Project (chronologically exploring WWE’s PPV/PLE history)
TheChairshot.com PRESENTS…IMMEDIATE POST WWE PLE REACTIONS w/ DJ(Mindless), Tunney(DWI) & Friends
Patrick O’Dowd’s 5X5
Classic POD is WAR
Chairshot Radio Network
Your home for the hardest hitting podcasts… Sports, Entertainment and Sports Entertainment!
Listen on your favorite platform!
iTunes | iHeart Radio | Google Play | Spotify
Listen, like, subscribe, and share!
About Chairshot Radio Network
Launched in 2017, the Chairshot Radio Network presents you with the best in sports, entertainment, and sports entertainment. Wrestling and wrestling crossover podcasts + the most interesting content + the most engaging hosts = the most entertaining podcasts you’ll find!
MONDAY - Bandwagon Nerds (entertainment & popular culture)
TUESDAY - Musical Chairs (music) / Hockey Talk (NHL)
WEDNESDAY - The Greg DeMarco Show (wrestling)
THURSDAY - Keeping the news ridiculous... The Oddity / Chairshot NFL (NFL)
FRIDAY - DWI Podcast (Drunk Wrestling Intellect)
SATURDAY - The Mindless Wrestling Podcast
SUNDAY - The Front and Center Sports Podcast
CHAIRSHOT RADIO NETWORK PODCAST SPECIALS
Attitude Of Aggression Podcast & The Big Five Project (chronologically exploring WWE's PPV/PLE history)
TheChairshot.com PRESENTS...IMMEDIATE POST WWE PLE REACTIONS w/ DJ(Mindless), Tunney(DWI) & Friends
Patrick O'Dowd's 5X5
Classic POD is WAR
Chairshot Radio Network Your home for the hardest hitting podcasts... Sports, Entertainment and Sports Entertainment!
Powered by RedCircle
Let us know what you think on social media @ChairshotMedia and always remember to use the hashtag #UseYourHead!